Letter privacy notice
Who handles your information
The North Pole Times Contact [email protected]
What we use
We use the first name, town, wished-for present and favourite Christmas food supplied by a parent or guardian to make the letter. Stripe handles the checkout and gives us the billing email, payment references and payment status. We use the billing email to deliver the letter and replacement links. Our transactional mail provider handles those messages.
How long we keep it
We delete the four separate form values after saving the finished PDF. The PDF and delivery details are retained for up to 45 days after it is ready. Uncompleted orders are cleaned up after their payment status is resolved. A keyed identifier for the billing email is used to vary templates for repeat purchases and is deleted after 90 days of inactivity. Transaction records follow a separate accounting retention schedule.
Your information is used to deliver and support the purchase. The child’s information is excluded from marketing, analytics and profiling. The purchase uses an essential cookie, kept for up to 45 days, to protect access to your order.
Privacy enquiries
Contact us to ask about your data, request a copy or request deletion where applicable. Please use the original billing email and quote the order reference if you have it. You can also contact the Information Commissioner’s Office.